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ADDISON LEE'S JOURNEY FROM PEOPLE TO PARCELS

When & Where

11:00 - 11:30, Monday 8th May 2017
Theatre 2

Theme

Retail Business Technology Conference Theatre 2

Speakers

David Bruce

Level

• Learning from our heritage business – treating a parcel like a person to deliver a good customer experience
• Gathering data to improve our product, because differentiation will come through the product
• Insights into Addison Lee’s rebrand and new mission as a business to be 'at your service'
• How the increase of demand from retailers for a speedy delivery service led to developing a delivery business