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BUILDING YOUR BUSINESS DIGITALLY AROUND BEING PEOPLE FIRST - CUSTOMERS & COLLEAGUES

When & Where

12:40 - 13:10, Tuesday 9th May 2017
Theatre 2

Theme

Retail Business Technology Conference Theatre 2

Speakers

Kirsten Taylor

Level

• Lessons learnt from implementing B&Q’s 1h Click & Collect
• Aligning your technology and processes to be fast, convenient and accurate
• Overhauling front and back end systems and people experiences
• Rebuilding the physical in-store people experience