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HOW EXPEDIA IS USING CHAT BOTS TO UNDERSTAND ITS CUSTOMERS

When & Where

11:10 - 11:40, Tuesday 9th May 2017
Theatre 2

Theme

Retail Business Technology Conference Theatre 2

Speakers

Level

• Using content to understand customer purchasing intent online
• Trover and how people start to interact with digital travel content
• Understanding what the traveller needs and creating a personal experience
• Investing in technology to take the pain out of travelling