< Back to Full Programme

PANEL DISCUSSION: HOW TO IMPROVE THE DIGITAL CUSTOMER EXPERIENCE

When & Where

11:50 - 12:30, Tuesday 9th May 2017
Theatre 1

Theme

Retail Business Technology Conference Theatre 1

• Managing the digital customer experience to deliver a seamless, innovative and engaging customer journey across different touch points
• Overcoming the challenges of multi-channel behaviour of today’s customer who uses multiple channels at the same time
• Measuring the ROI of digital customer experience