VIP Roundtable

VIP Roundtable: How retailers can engage and retain omnichannel customers

By invitation only. Please email for consideration.

Retaining customer trust and loyalty has never been so difficult. During this exclusive roundtable – sponsored by Manhattan Associates and hosted by Essential Retail – the private discussion will focus on how retailers can deliver the back-end processes needed to give customers exactly what they want, when they want it. 

The roundtable will cover:

  • The battle between what customers want and retailers' technological capabilities. 
  • How to protect profit margins when fulfilling eCommerce orders.
  • How to deliver an excellent in-store customer experience and a healthy turn on your most costly of assets.
  • Research findings on expectations of customers from the UK and Europe, as well as retail priorities; the similarities and differences.

The intimate discussion will cover technology challenges including, and not limited to: click & collect, one-hour delivery, accurate in-store inventory, loyalty, mobile use in store, location services, RFID, and much much more. 

When: 10am-12pm, Monday 8th May
Where: London's Olympia during RBTE 2017

This VIP roundtable is by inviaition only. If you are an Senior Retail Director, IT Director, Ecommerce/Multi-Channel Director, or Supply Chain Director within retail and would like to join this VIP roundtable discussion, please email caroline@essentialretail.com for consideration.  

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